Interconnectivity

Gateway delivers an outstanding, connected customer experience. No matter where your customers are, Gateway links them to qualified repairers in their area in real time for a rapid response.

Core features

Simple, seamless integration

Gateway is all about seamlessly connecting people and their data, ensuring clear, continual communication. Gateway provides integrated customer service 24/7, achieving vastly reduced administration and operational costs.

Always available

Gateway’s rigorous quality assurance testing ensures software updates take place on each service independently, so the overall system remains always on and operational with no disruption or downtime.

Secure API services

Gateway’s extensive APIs enable B2B services or direct integration with third party software. Gateway securely connects suppliers, customers, clients and administrators using a single business-to-client identity service.

Keep your customers in the loop with Gateway

Gateway’s intuitive and collaborative platform simplifies and speeds up the customer journey to deliver a stress-free, seamless and frictionless customer experience.

With Gateway’s continuous connectivity, customers and their insurers can track the progress of their claim, receive ongoing status updates, and personalised notifications. With Gateway, your customer will never be made to feel like just another anonymous policy number and will always be kept in the loop. Clear communication and continuous updates mean happier customers – and that’s good news for your retention rates and profitability.

Related news

Global / Innovation

Bringing Innovation to Insurance

Earlier today, Digital Bulletin released the April edition of their e-Magazine with Innovation Group covered as the headline article. Mike Hinton (CTO) and Andrew Considine (CRO) were interviewed for the article and both outlined the digital transformation journey the company has been travelling for the previous 3 years, the development of the Group’s strategic technology […]
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Global

Business Continuity in a Covid-19 World

Digital Bulletin, a global technology media agency, has featured an article written by our CTO, Mike Hinton, explaining how we are continuing to deliver critical services to our clients and partners globally, whilst in the midst of the enormous disruption caused by the Covid-19 crisis.  Covid-19 has changed the way we look at remote working and has possibly […]
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Global

Innovation Group launches corporate rebranding

Innovation Group launched its rebranding today, which included a new visual identity for the Group, employee values and a new corporate website. Commenting on the rebrand Tim Griffiths, Group CEO of Innovation Group, said: “Following the development of Gateway, our strategic platform, we are pleased to launch the rebranding of Innovation Group. The new brand […]
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Unrivalled supply chain connectivity

With Gateway, your customers can tap into our world-class global supplier and repairer network and enjoy the widest availability, capacity, and the highest quality service standards to ensure their lives get back to normal as soon as possible.

Our supplier network is unmatched in scale and reputation, driven by customer ratings and feedback to incentivise consistently excellent performance.

Gateway automates the application approval process so that suppliers and repairers can be onboarded in hours, improving service availability and capacity for your customers. Gateway’s strong, always-on network links and automated processes improve administrative services with efficient handling of contract management, electronic signatures, renewals, and updates. And that means you can concentrate on your customer.

Combining simplicity, efficiency and collaboration, and delivering customer satisfaction, increased loyalty and profitability, Gateway is the future of insurance.

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