Interconnectivity

Gateway delivers an outstanding, connected customer experience. No matter where your customers are, Gateway links them to qualified repairers in their area in real time for a rapid response.

Core features

Simple, seamless integration

Gateway is all about seamlessly connecting people and their data, ensuring clear, continual communication. Gateway provides integrated customer service 24/7, achieving vastly reduced administration and operational costs.

Always available

Gateway’s rigorous quality assurance testing ensures software updates take place on each service independently, so the overall system remains always on and operational with no disruption or downtime.

Secure API services

Gateway’s extensive APIs enable B2B services or direct integration with third party software. Gateway securely connects suppliers, customers, clients and administrators using a single business-to-client identity service.

Keep your customers in the loop with Gateway

Gateway’s intuitive and collaborative platform simplifies and speeds up the customer journey to deliver a stress-free, seamless and frictionless customer experience.

With Gateway’s continuous connectivity, customers and their insurers can track the progress of their claim, receive ongoing status updates, and personalised notifications. With Gateway, your customer will never be made to feel like just another anonymous policy number and will always be kept in the loop. Clear communication and continuous updates mean happier customers – and that’s good news for your retention rates and profitability.

Related news

Fleet & Innovation & Insurance & Motor & Technology

Gateway brought home 2 bronze awards from German Digital Awards

STUTTGART, Germany, April 28, 2021 (Newswire) – Last Thursday at the German Digital Awards 2021 organised by Bundesverband Digitale Wirtschaft (BVDW), Gateway, the AI workflow engine, received 2 awards: a bronze for Digital Transformation and a bronze for Digital Commerce, User experience. The German Digital Award is given every year for creative and innovative achievements […]
Read more

Innovation Group partners with eDriving to sell Mentor by eDriving to Australian and New Zealand fleet markets

Melbourne, Australia – 24th February, 2021 – Innovation Group has announced a new partnership with eDrivingSM, a leading global provider of digital driver* risk management programs, to manage the sale, distribution and support of its MentorSM offering to Australian and New Zealand fleet owners and operators.  Through the partnership, fleet operators and owners will have access […]
Read more

Stay safe on the roads this festive season

As we ease out of the 2020 lockdowns, and our minds turn to the celebrations over the festive and holiday period, we must remember that these are also high-risk times on the roads. The holiday periods are a particularly dangerous time for drivers and we often see more incidents, injuries and deaths on the road […]
Read more

Unrivalled supply chain connectivity

With Gateway, your customers can tap into our world-class global supplier and repairer network and enjoy the widest availability, capacity, and the highest quality service standards to ensure their lives get back to normal as soon as possible.

Our supplier network is unmatched in scale and reputation, driven by customer ratings and feedback to incentivise consistently excellent performance.

Gateway automates the application approval process so that suppliers and repairers can be onboarded in hours, improving service availability and capacity for your customers. Gateway’s strong, always-on network links and automated processes improve administrative services with efficient handling of contract management, electronic signatures, renewals, and updates. And that means you can concentrate on your customer.

Combining simplicity, efficiency and collaboration, and delivering customer satisfaction, increased loyalty and profitability, Gateway is the future of insurance.

Asset 20