Interconnectivity

Gateway delivers an outstanding, connected customer experience. No matter where your customers are, Gateway links them to qualified repairers in their area in real time for a rapid response.

Core features

Simple, seamless integration

Gateway is all about seamlessly connecting people and their data, ensuring clear, continual communication. Gateway provides integrated customer service 24/7, achieving vastly reduced administration and operational costs.

Always available

Gateway’s rigorous quality assurance testing ensures software updates take place on each service independently, so the overall system remains always on and operational with no disruption or downtime.

Secure API services

Gateway’s extensive APIs enable B2B services or direct integration with third party software. Gateway securely connects suppliers, customers, clients and administrators using a single business-to-client identity service.

Keep your customers in the loop with Gateway

Gateway’s intuitive and collaborative platform simplifies and speeds up the customer journey to deliver a stress-free, seamless and frictionless customer experience.

With Gateway’s continuous connectivity, customers and their insurers can track the progress of their claim, receive ongoing status updates, and personalised notifications. With Gateway, your customer will never be made to feel like just another anonymous policy number and will always be kept in the loop. Clear communication and continuous updates mean happier customers – and that’s good news for your retention rates and profitability.

Related news

Innovation Group announces acquisition by Allianz X

Partnership will support Innovation Group’s growth plans as an independent business under its existing management team London/Munich, 10 October 2022 – Innovation Group, a leading global provider of claims and technology solutions to the insurance and automotive industries, today announces that Allianz X has entered into binding agreements with the shareholders of the Innovation Group […]
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United Kingdom / Business & Insurance

Aviva and Innovation Group join forces to deliver garden ‘DIY SOS’ makeover for Progress Care

Thirty kind-hearted volunteers have joined forces to complete their very own DIY SOS project at a Brownhills home for children with complex needs. Loss adjusters from leading insurer Aviva swapped their day jobs for paint brushes, trowels and shovels as they pitched in to help drainage, geotechnical and subsidence specialists from Innovation Group plc to […]
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South Africa / Automotive & Opinion

Why regular vehicle maintenance is important

By: Iris de Jager, General Manager: Claims, Innovation Group South Africa With over 460 000 new vehicle sales concluded in 2021, no one can contest the fact that South African’s love cars! It’s only logical, seeing that we have access to the top vehicle manufacturers on local soil, a large variety of models to choose […]
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Unrivalled supply chain connectivity

With Gateway, your customers can tap into our world-class global supplier and repairer network and enjoy the widest availability, capacity, and the highest quality service standards to ensure their lives get back to normal as soon as possible.

Our supplier network is unmatched in scale and reputation, driven by customer ratings and feedback to incentivise consistently excellent performance.

Gateway automates the application approval process so that suppliers and repairers can be onboarded in hours, improving service availability and capacity for your customers. Gateway’s strong, always-on network links and automated processes improve administrative services with efficient handling of contract management, electronic signatures, renewals, and updates. And that means you can concentrate on your customer.

Combining simplicity, efficiency and collaboration, and delivering customer satisfaction, increased loyalty and profitability, Gateway is the future of insurance.

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