Gateway’s FNOL capabilities enable you to manage the customer claim from any point in the process, all the way from crash to keys handover. Gateway’s user-friendly, responsive app allows your customers to access their policy from their mobile device and they can track their claim progress at any point, across any channel, reassuring them that their claim is being handled quickly and efficiently.
Gateway provides true platform-agnostic plug-and-play functionality – the app or API can be white-labelled and integrated into your own platform for maximum customer convenience. Because Gateway is seamlessly connected 24/7 to every part of the supply chain network, your customer can instantly search and self-select rescue, salvage and bodyshop companies based on their area and availability, no matter where they are. And they can rate their repair experience through customer feedback surveys to incentivise repairer performance.
Gateway gives you optimum control of the claim process from FNOL to settlement, and makes your customer feel valued with expert service, rapid response and personalised updates. Gateway gives you the strength to scale new heights in customer service.