Enabling the future of insurance

We deliver expertise to the world’s leading insurers, brokers, fleet managers and automotive manufacturers.

Where people, technology & networks combine

Innovation Group provides comprehensive operational support and a range of expert services to the world’s leading insurers, brokers, fleet managers and automotive manufacturers.

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People

2,600 employees across 4 continents.

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Technology

Pioneering the next-generation claims management platform.

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Networks

Seamless linking for the entire supply chain process.

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Transactions

Handling over 4 million claims per year.

The gateway to the future of customer connectivity

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News

South Africa / Automotive & Business

Pricing as strategy: The overlooked lever in sustainable VAP portfolio performance

In many organisations, pricing is still treated as a technical output: a tariff, a rate chart, a spreadsheet calculation or the final step before market launch. For high-performing Value-Added Product portfolios, that view is no longer sufficient. Pricing has become one of the most important strategic disciplines in the portfolio management toolkit sitting at the […]
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South Africa / Automotive & Business

Relevance wins: Why high-utilisation VAPs start with customer meaning, not product volume

Most organisations offer a suite of Value‑Added Products (VAP’s), but not all VAPs perform equally. The difference between high-performing and underperforming VAPs is simple: relevance. The question every organisation should ask is: Are customers actually using the benefits they’re paying for? The VAP market has become increasingly crowded. Across insurers, OEMs, finance houses, dealers and […]
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South Africa / Automotive & Business

VAPs are now core to growth: Why leaders treat them as strategy, not add-ons

Value-Added Products (VAPs) have moved well beyond their traditional role as optional extras added at the end of a sale. In today’s market, they are becoming a core part of how businesses grow, differentiate themselves, and strengthen customer relationships. Customers are no longer looking only for the primary product; they are looking for protection, convenience, […]
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Partnering with global leaders

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