Enabling the future of insurance

We deliver expertise to the world’s leading insurers, brokers, fleet managers and automotive manufacturers.

Where people, technology & networks combine

Innovation Group provides comprehensive operational support and a range of expert services to the world’s leading insurers, brokers, fleet managers and automotive manufacturers.

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People

2,600 employees across 4 continents.

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Technology

Pioneering the next-generation claims management platform.

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Networks

Seamless linking for the entire supply chain process.

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Transactions

Handling over 4 million claims per year.

The gateway to the future of customer connectivity

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News

South Africa / Automotive & Business

From launch to leadership: Why VAP portfolios need a true lifecycle operating model

Value-Added Product (VAP) portfolios rarely fail at launch. More often, they begin to weaken quietly in month 12, month 18, or once early commercial excitement gives way to operational reality. The issue is seldom that the product was poorly conceived. It is that the portfolio was not managed as a living system after launch. The […]
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South Africa / Automotive & Business

Pricing as strategy: The overlooked lever in sustainable VAP portfolio performance

In many organisations, pricing is still treated as a technical output: a tariff, a rate chart, a spreadsheet calculation or the final step before market launch. For high-performing Value-Added Product portfolios, that view is no longer sufficient. Pricing has become one of the most important strategic disciplines in the portfolio management toolkit sitting at the […]
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South Africa / Automotive & Business

Relevance wins: Why high-utilisation VAPs start with customer meaning, not product volume

Most organisations offer a suite of Value‑Added Products (VAP’s), but not all VAPs perform equally. The difference between high-performing and underperforming VAPs is simple: relevance. The question every organisation should ask is: Are customers actually using the benefits they’re paying for? The VAP market has become increasingly crowded. Across insurers, OEMs, finance houses, dealers and […]
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Partnering with global leaders

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