About us

Our history

Innovation Group was founded in the United Kingdom in 1996 as Merlinace, becoming Innovation Group in 1999 with the acquisition of the accident management company MotorCare. The company went public in 2000, moved into North America in 2001, and continued to grow through a series of acquisitions over the following decade and more. Innovation Group became part of The Carlyle Group in December 2015.

Innovation Group today

Saving insurers tens of millions per annum.

With approximately 3,300 employees operating from offices in Australia, Belgium, France, Germany, India, North America, Poland, South Africa, Spain, and the UK, Innovation Group serves over 1,200 clients, including 15 of the top 20 global general insurers and three of the top five fleet and lease management companies. We help the global insurance market to handle millions of claims each year in the most cost-effective and efficient ways possible – representing savings of tens of millions of pounds.

What we do

Innovation Group manages critical incidents in the car and home on behalf of the world’s leading insurers, brokers and fleet managers, together with warranty and service plan provision for many automotive manufacturers globally.

Why choose us

We bring together a world-class supplier network, outstanding people and sophisticated technology platforms to provide three principal advantages to our clients and their customers.

  • An outstanding customer experience – enhanced by digital connectivity at every stage.
  • Reduced costs for our clients and their customers – through lower indemnity exposure and greater operating efficiency.
  • A real depth of data insight – to inform future strategy and improve underwriting performance.

Our aim

We aim to take our clients and their customers beyond the expected, continually. We seek to reduce the impact of unwanted events, enable our clients and customers to preempt the incident in the first place and constantly look to find new ways to transform the sectors we serve.

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