Innovation Group provides a Claims as a Service (CaaS) solution to the Global Insurance Industry with fast-response operational teams and a digital claims platform that can be up and running in a matter of days.
Innovation Group is providing a dedicated solution to manage disruption to your claims and operational centres. Our shared services centres are on call to rapidly stand up operational support delivered on Gateway, our Digital Claims Platform, and partner solutions. Gateway is designed to deliver a heads-down, automated journey for your customers which can be customised to support your process. Where human contact is required for individual policy holders, our operational centres provide global 24 x 7 support in English, German, Spanish and French.
The COVID-19 solution is a multi-faceted challenge for all organisations. Whether your offshore call centres are facing reduced capacity or even shut-down or you are implementing work from home and business continuity plans within your own operations, technology and process may be causing serious disruption to your business.
Innovation Group is available to support both entire operations and overflow generated from the current global situation. We can rapidly onboard new clients on to our Gateway platform supported by our multi-lingual front and back-office teams.