This policy is designed to provide information on how we will deal with the privacy of individuals and the personal data that we hold about them during our day to day business.
2. WHO IS COVERED BY THIS POLICY?
This policy applies to all individuals whom we may deal with on a day to day basis. This may include people we are providing a service to, those using any of our websites, employees or other individuals with whom we may do business with.
3. OBJECTIVES
To provide a robust privacy policy that can be used across all levels of the business;
The policy should provide individuals with details of what information we may collect about them and give them confidence in how we will use the information both internally and externally; and
To comply with legal requirements including privacy laws.
4. PRIVACY POLICY
USING YOUR PERSONAL INFORMATION (PRIVACY POLICY)
4.1. INTRODUCTION
The Innovation Group Limited and its subsidiaries (referred to as the “Company”, “we”, “us”, “our”) manages critical incidents in the car and home on behalf of the world’s leading insurers, brokers and fleet managers, together with warranty and service plan provision for many automotive manufacturers globally, and as a result of the services it provides may have a requirement to process personal information about you. The Company is fully committed to protecting your personal information and recognises its responsibility to keep any information about you safe and secure at all times. The Company will only process personal data in accordance with the Data Protection Act 1998 (the “Act”) and adhere to the principles contained within the Act.
This privacy policy explains the following:
The types of information we may collect about you whether through our group websites or through other means such as services that we offer, claims that we are dealing with, telephone calls, emails, as well as claims investigations, witness statements, employment records or other third party connections in our business dealings with you;
How the information about you is used;
When we may use your details to contact you; and
Whether your information will be shared with anyone else.
4.2. WHAT INFORMATION DO WE COLLECT ABOUT YOU?
In order to provide our group services we may need to collect certain personal data about you. The data processed will depend on your relationship with us (such as client policy holder, third party policy holder, witness, claimant, website user, appointed representative, employee or other person relating to our business).
Personal information collected about you and your dependants may include:
General Information – such as your name, address, email, telephone numbers, marital status, date of birth, policy and claim information, vehicle licence numbers, etc.
Identification Information – such as National Insurance number, passport details, driving licence etc.
Financial Information – such as bank details, credit history, credit score & other financial information.
Medical & health status – such as injuries sustained, medical condition etc.
Other sensitive information – in some rare instances we may receive some sensitive information about your religious beliefs, political opinions, trade union membership, family medical history, criminal record, civil litigation history in the process of preventing and investigating fraud. We may also obtain sensitive information if you voluntarily provide it to us though the course the business that we carry out.
Telephone recordings & CCTV footage – telephone calls with you will often be recorded for staff training purposes and to assist in the investigation and prevention of fraud. If you visit our premises you may also be recorded by CCTV cameras.
The data we collect will only be relevant to the service you require and by submitting these details to us you will enable us to carry out this service for you efficiently and effectively.
4.3. HOW WILL WE USE THE INFORMATION?
We will only use your information for the purposes of the business we carry out with you. This may include:
Contacting you to provide updates and collect further information as part of our business with you;
Providing a service to you;
Make decisions regarding your insurance and assistance services such as claim assessment, processing & settling, managing disputes etc;
Provide an improved service to you through use of call monitoring & recorded phone calls;
Complaint handling;
Investigate and prevent fraud & money laundering;
Internal reporting and monitoring;
Employment; and
Any other requirement we may have as part of our business with you.
4.4. DO WE SHARE YOUR INFORMATION/PERSONAL DATA?
Innovation Group will only share personal information when it is necessary to perform our business and may include:
Our Group Companies – The Company consists of a group of companies offering business process services and software solutions to the insurance, fleet, automotive and property industries. As a result the Company may need to share your information with other group entities to provide the best service possible to you.
Our Service Partners – In order to provide a service to you we may use other service providers such as repairers, contractors, recovery agents, external engineers, lawyers, rental companies, claim investigators, construction consultants, and other outsourced service providers that may need to assist us with our business.
Other third parties – We may share personal information with other third parties such as fire, police, ambulance services, credit reference agencies, fraud prevention agencies and any other third party that may be involved in an incident or a claim that we are dealing with.
4.5. YOUR RIGHTS
We will take appropriate steps to ensure that your information is safe and secure at all times. This will include physical security of our offices, technical security of our IT systems and ensuring that any paperwork we hold about you is stored securely. We will always process your personal data fairly and lawfully and for the specified purpose of our business dealings. We will ensure that the data that we hold is relevant, not excessive and will not be held any longer than is necessary. You have the right to request a copy of the information that we hold about you or update it at any time. If you would like a copy of the information we hold about you or you have reason to believe that the information we hold about you is no longer safe, please write to us at your local Innovation Group office where we will deal with your request accordingly.
In any instances where the Company uses third party service providers we will ensure that they are carefully selected and use the appropriate measures to protect your personal data at all times.
4.6. OTHER INFORMATION WE MAY COLLECT
Internet Browser – certain analytical data is collected by most websites to help them understand browsing habits of users. This may include collection of IP address, operating system type, geographic area or user, time of use, type of browser, pages visited and many more. This information is very generic and is only used to monitor site usage levels and trends.
Cookies – are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you use a website. Cookies are then sent back to the originating website on each subsequent visit, or any other website that recognises the cookie. Cookies are used to try and improve your browsing experience by remembering your preferences, letting you navigate more efficiently and can also help to ensure that any advert you see online are more relevant to you and your interests.
4.7. THIRD PARTY WEBSITES
Our websites may contain links to third party websites which are outside of our control and are not covered by this policy. For use of these websites please refer to the privacy policy that should be contained within these sites.
The inclusion of a link on the website does not imply our endorsement of that site or the policies that are contained within it.
4.8. CHANGES TO PRIVACY POLICY
We review this policy regularly and reserve the right to update it at any time.
5. RESPONSIBILITY FOR THE SUCCESS OF THIS POLICY
The Information Security Committee creates and reviews this policy.
The Board of Directors of The Innovation Group Limited (the “Board”) has overall responsibility for this policy, and for reviewing the effectiveness of actions taken in response to breaches raised under this policy.
The Board shall review this policy from a legal and operational perspective at least once a year.
The policy is designed to guide internal staff and external customers, policy holders and website users.
Staff are invited to comment on this policy and suggest ways in which it might be improved. Comments, suggestions and queries should be addressed via the Information Security Committee by emailing: Info@innovation.group
6. REVIEW
This policy is reviewed regularly and in case of influencing changes to ensure it remains appropriate for the business and our ability to serve our customers.
This policy is currently under review.
Terms and conditions of use
Introduction
These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and The Innovation Group, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.
In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by The Innovation Group and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to The Innovation Group and accessing the Website in connection with the provision of such services.
Intellectual property and acceptable use
All Content included on the Website, unless uploaded by Users, is the property of The Innovation Group, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission
You may, for your own personal, non-commercial use only, do the following:
retrieve, display and view the Content on a computer screen
You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of The Innovation Group.
Prohibited use
You may not use the Website for any of the following purposes:
in any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website;
in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.
Links to other websites
This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of The Innovation Group or that of our affiliates.
We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.
The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
Privacy Policy and Cookies Policy
Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference. To view the Privacy Policy and Cookies Policy, please click on the following: https://www.innovation.group/privacy-policy and https://www.innovation.group/cookie-policy.
Availability of the Website and disclaimers
Any online facilities, tools, services or information that The Innovation Group makes available through the Website (the Service) is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. The Innovation Group is under no obligation to update information on the Website.
Whilst The Innovation Group uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guarantee in that regard and all Users take responsibility for their own security, that of their personal details and their computers.
The Innovation Group accepts no liability for any disruption or non-availability of the Website.
The Innovation Group reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.
Limitation of liability
Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.
We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.
To the maximum extent permitted by law, The Innovation Group accepts no liability for any of the following:
any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
loss or corruption of any data, database or software;
any special, indirect or consequential loss or damage.
General
You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.
These terms and conditions together with the Privacy Policy and Cookies Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.
The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.
If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
These terms and conditions will be governed by and interpreted according to English law. All disputes arising under these terms and conditions will be subject to the exclusive jurisdiction of the English courts.
The Innovation Group details
The Innovation Group is a company incorporated in England and Wales with registered number 03256771 whose registered address is Yarmouth House, 1300 Parkway, Whiteley, Hampshire PO15 7AE and it operates the Website https://www.innovation.group. The registered VAT number is 765 3677 89.
You can contact The Innovation Group by email on info@uk.innovation-group.com.
