We are thrilled to announce that Innovation Group has achieved an incredible milestone, three major industry awards in just a few months. This is a proud moment that reflects the exceptional talent, innovation, and dedication of our teams across both the motor and property divisions.

Following our recent win of Claims Service of the Year (Motor) at the Insurance Times Claims Excellence Awards 2025 and Claims Initiative of the Year (Property) at the British Insurance Awards 2025, we have now been named Claims Service Provider at the Insurance Times Tech and Innovation Awards 2025.

In May 2025, our Third-Party Intervention team in the motor division was honoured with the prestigious Claims Service of the Year – Motor award.

In July, our groundbreaking EKS solution for subsidence claims took home the title of Claims Initiative of the Year, recognising the innovative, customer-centric approach that is transforming the property claims experience.

Now in September, the EKS solution has once again been recognised, earning us the Claims Service Provider of the Year award at the Tech and Innovation Awards. This solution represents the culmination of many years of dedication from both Richard, Allan Tew and their team. We are absolutely delighted that their creativity, resilience, and relentless commitment to delivering innovative solutions to the insurance market have been recognised with such a prestigious honour.

A special thanks to Richard Rollit and Craig Fookes, who were there on the evening to collect the award on behalf of Innovation Group, which was presented by Shaun Williamson.

The judges commented; “They are approaching the issue from a unique perspective. They’ve thoroughly evaluated how to address a serious structural and insurance challenge in a non-invasive way. It’s a truly distinctive offering.”

John Watson, Managing Director, UK Insurance commented; “To be recognised in both the property and motor spaces is a huge honour and a true testament to the passion, innovation, and hard work of our people. A huge thank you to everyone who has been a part of this journey – this achievement belongs to all of us.”

We extend our sincere thanks to the British Insurance Awards, the Insurance Times Claims Excellence Awards and Tech and Innovation Awards for these recognitions, and our warmest congratulations to all fellow winners and finalists.

We’re proud to be triple award winners and even prouder of the incredible teams that made it happen.

Media Contact:

Sarah Middleton

Marketing Manager

salesandmarketing@innovation.group

HDI Insurance and the Solvd Group, a global leader in digital solutions for claims and repair management, are entering into a long-term strategic partnership. At the core of the collaboration, HDI Insurance will in future make use of the Solvd Group’s processes and services in the areas of repair shop networks and claims analysis. Together, both partners aim to further develop these services and set new standards.

As part of the partnership, the Solvd Group will acquire SSV Schadenschutzverband GmbH from HDI Insurance and integrate it into its service portfolio in order to further expand its business with private customers, fleets, and OEMs.

Going forward, the Solvd Group and its subsidiaries – including ControlExpert and Innovation Group – supported by SSV Schadenschutzverband GmbH, will take over key services for HDI Insurance such as repair shop management and invoice verification. The collaboration is designed for the long term and secures both the expertise of SSV employees and the proven services of the repair shop network.

For HDI Insurance, the partnership offers the opportunity to realize economies of scale and to leverage innovations in the repair market more quickly. Cooperation with the Innovation Group’s repair shop network ensures even broader regional coverage and improved services for HDI customers. The claims platform Gateway efficiently connects insurers, repair shops, and partners, integrating all processes in claims and repair management. This ensures clear, digital workflows that also benefit repair shop partners through more assignments, an expanded customer network, and reduced administrative effort.

The Solvd Group views the partnership as an important step in further expanding its end-to-end claims and repair management. With the help of modern technologies and artificial intelligence, all process steps will be interconnected—from claims reporting through to full repair. The Solvd Group’s vision: enabling claims settlement in under one day.

Statements on the partnership:
Sebastian Lins, Chief Markets Officer, Solvd Group says: “The partnership with HDI Insurance is a strong signal to the market: it shows that leading insurers place their trust in our experience, our technological expertise, and our integrated solutions. Together, we are setting new benchmarks in claims management—efficient, transparent, and future-ready. For us, this step is further proof that as a neutral and reliable partner, we can create added value for the entire industry.”

Christoph Kemmner, Head of SHUK Claims at HDI Insurance and Managing Director at SSV Schadenschutzverband GmbH, adds: “With the Solvd Group, we are actively shaping the future of claims management. By combining modern digital infrastructure with the long-standing expertise of SSV Schadenschutzverband GmbH, we are setting new standards in service and process quality. This partnership enables us to further strengthen our excellent claims service while keeping contributions stable for our customers.” The Solvd Group unites market-leading companies such as ControlExpert, GT Motive, Innovation Group, and, in future, SSV Schadenschutzverband GmbH under one roof. With decades of experience and cutting-edge technology—including artificial intelligence—the group delivers pioneering solutions for claims and repair management.

Whiteley, United Kingdom – September 20, 2022 -The Automotive 30% Club, founded in 2016, is a voluntary network of Managing Directors and Chief Executive Officers from UK based automotive manufacturers, retailers, and suppliers. The network was founded by Julia Muir, CEO of Gaia Innovation Ltd, with the purpose of achieving a better gender balance within the automotive industry, and with the aim of filling at least 30% of key leadership positions in the member organisations with diverse women by 2030 through a “30 by 30” strategy. The membership is growing at a considerable pace which is great, with more and more automotive leaders joining.

John Watson, Managing Director of UK Insurance Claims at Innovation Group says,

“I am delighted to have become a member of the Automotive 30% club. Gender balance is a subject that’s close to my heart and working with Julia and the team on the “30 by 30” strategy to create opportunities for women across our business fits perfectly with our aspirations for a truly diverse and inclusive workspace. 50% of our current Senior Leadership Team are female, supporting a gender diverse workforce from the top and a dual approach to driving change. Our strategy leader will be Kate Goodwin, Network and Engineering Director here at Innovation Group, who has a 25-year career within our industry and is ideally placed to help us achieve our ambitions in this critical area.”

Julia Muir, CEO of Gaia Innovation says,

“I’m very pleased to welcome John Watson, MD of Innovation Group to the Automotive 30% Club. Innovation Group is a global leading insurtech business, providing solutions for the automotive sector such as warranty and service plans, and fleet accident claim management services. I shall look forward to assisting John and his progressive team with their 30 by 30 strategy and including them in our Club activities.”

STUTTGART, Germany, April 28, 2021 (Newswire) – Last Thursday at the German Digital Awards 2021 organised by Bundesverband Digitale Wirtschaft (BVDW), Gateway, the AI workflow engine, received 2 awards: a bronze for Digital Transformation and a bronze for Digital Commerce, User experience. The German Digital Award is given every year for creative and innovative achievements in 10 categories and 31 sub-categories. Gateway was recognised alongside the innovations from Hamburg Port Authority, H&M, Mercedes Benz and Zalando. The expert jury commended Gateway for its innovation and user experiences, a digital revolution to the current process for insurance claims and repairs. 

“I’m truly grateful for the award Gateway received, especially among so many other top-class applicants. It’s a great reassurance that our software is future-proof,” says Markus Stumpp, Managing Director, Innovation Group Fleet & Mobility GmbH.

“We’re delighted to have Gateway recognised for the disruptive nature so soon after its launch. The claim and repair processes are lengthy and overly complicated, we focused on simplifying and bringing them to the 21st century. Gateway provides real-time data and transparency so that there’s no more back and forth emails and calls between the claimant, insurer and the repairer.” says Matthew Whittall, CEO Germany, Innovation Group.

Gateway enables mobile self-service to policyholders and drivers, and integrates with insurer, fleet owner, car manufacturer and repair shop processes to provide a real-time single source of truth. Artificial Intelligence at the core of Gateway drives the claim and repair workflows and notifies all parties involved of the changes and progression. It enables insurance companies to handle the entire claims process end-to-end via a simple online platform. Workshops can simplify calculation, ordering and billing processes that significantly reduce the administrative costs and times. It also presents the never seen levels of transparency, security and data insights in the insurance and repair industries.

Gateway launched in February 2021 in Germany and proved to reduce the average time between the damage report and repair booking from 2-3 days to less than 24 hours. The current pilot phase consists of 2 insurers and over 1100 workshops. “In May we want to activate more partners and gradually drive the digital transformation forward,” said Stumpp. By autumn, more than 40 participating insurers should be able to process their claims via Gateway.
Learn more about Gateway: www.innovation.group/gateway-technology

About Innovation Group
Innovation Group resolves car or home damage and claims on behalf of insurers, fleet companies and carmakers. Through AI workflow engine Gateway, white-label claim specialist teams and integrated repairer network, Innovation Group provides efficiency and cost savings to over 1,200 clients in the US, UK, Germany, Spain, Australia and South Africa. For over the 20 years, Innovation Group has helped its clients deliver on their promise to the policyholders and drivers by processing claims and damage repairs with exceptional customer service and disruptive tech, that can automate the process end-to-end.

To watch the award submission go to: gewinner.deutscherdigitalaward.de/gewinner/digital-commerce-user-experience-usability-conversational-commerce-bronze/gateway-digitale-schadensteuerung