In today’s evolving insurance landscape, MGAs are expected to deliver faster, smarter, and more cost-effective claims solutions, without compromising on customer experience. At Innovation Group, we understand these pressures. For over 25 years, we’ve been the trusted partner to some of the world’s leading insurers, brokers, and MGAs, providing technology-driven, people-led claims solutions that deliver real impact.
Whether its managing complex property claims or streamlining motor claims at scale, we combine deep technical expertise with advanced digital tools and an end-to-end supply chain. The result? Better outcomes for your business and your customers.
Tailored for MGAs: Built-In Agility, Backed by Data
MGAs need to operate with agility, precision, and a distinctive edge. That’s why we don’t offer off-the-shelf solutions. Instead, we align with your operational model, combining automation, analytics, and human expertise to help you deliver standout service, maintain compliance, and maximise value.
Why MGAs Choose Innovation Group:
Our omni-channel journey, from FNOL to settlement, is clear, simple and jargon-free. Customers stay informed and in control through SMS, push notifications, chatbots, and explainer videos, driving satisfaction and reducing complaints.
By reducing indemnity spend, shortening claim lifecycles, and automating admin-heavy tasks, we help you unlock savings while allowing teams to focus on what really matters most – supporting customers and controlling your spend.
Our advanced analytics and PowerBI dashboards give MGAs live visibility over performance and risk. This enables smarter underwriting, early intervention, and proactive claims and portfolio management.
Whether for Motor, Property or Liability losses, we offer true 24/7 end-to-end management of the claim for you and your customers. This provides our clients with defined ownership and true accountability for results.
Motor Claims: Digitally Driven, End-to-End Control
With more than 300,000 FNOLs handled annually, we offer 24/7 motor claims management with rapid triage, seamless intervention, and full visibility throughout. Our AI-powered chatbot accelerates third-party capture and supports our in-house repair triage, driving cost control and improving conversion.
Our digital-first ecosystem keeps customers informed throughout their journey, leveraging mobile phone Wallet technology for real-time push updates, and our Virtual Assistant to answer common queries instantly. It’s a modern claims experience that feels as effortless as it is efficient.
Through our nationwide repair network of over 200 trusted partners, we achieve market-leading conversion rates (over 80%) and drastically reduce costly non-network repairs.
This technology led solution is supplemented by exceptional technical handling for credit hire and personal injury losses by our team of experienced handlers.
Property Claims: Technical Strength Meets Total Control
We do more than manage claims – we own the process. Our fully integrated in-house property supply chain gives us complete control over delivery, quality, and cost. From drainage and reinstatement to arboriculture and underground services, we ensure consistency and speed, even during surge events.
Our Chartered Loss Adjusters and Claims Specialists support MGAs across all key property and casualty classes:
We understand the nuances of MGA portfolios and policy wordings, and we’re well-versed in London Market standards. As a Lloyds Claims administrator, we’re strategically positioned to bring even greater value to London market clients.
Transparency Through Technology: The Business Intelligence Portal
Our PowerBI-powered Business Intelligence Portal, gives clients a single, real-time view of claims performance. With interactive dashboards and deep-dive analytics, MGAs benefit from:
It’s more than just reporting it’s a strategic tool to drive sharper, faster decisions.
Technology and Talent: A Smarter Claims Ecosystem
At Innovation Group, we believe the best results come from the right balance of technology and people. We invest in intelligent systems that enhance – not replace – our team’s expertise. From automated workflows and smart risk modelling to intuitive communication tools, we empower MGAs to deliver with clarity, speed and control.
Our platforms are built to flex with the demands of your business, especially during surge events. And as our technology continues to evolve, we’re constantly finding new ways to improve efficiency, compliance and customer experience.
A Proven Partner for MGAs
MGAs need more than a service provider. They need a partner who understands their challenges, aligns with their goals, and delivers every time. Whether it’s scaling operations, improving claims economics, or elevating the customer journey, Innovation Group is the partner MGAs trust to deliver.
Let’s Talk
Ready to explore a smarter, more transparent, and more agile approach to claims? Let’s talk about how we can support your strategy, and help your business stand out in a competitive market.
Contact us today to discover how we can support your claims strategy:
Published on MGAA (Innovation Group: Redefining Claims Management for the MGA Market – MGAA)
July 2025
We’re thrilled to announce that Innovation Group has been recognised with two major industry awards in 2025 a proud moment that highlights the exceptional talent, innovation, and dedication of our teams across both the motor and property divisions.
Claims Service of the Year – Motor
Insurance Times Claims Excellence Awards 2025
In May, our Third-Party Intervention team in the motor division was honoured with the prestigious Claims Service of the Year – Motor award. This recognition celebrates the team’s outstanding service delivery, powered by advanced technology, streamlined processes, and a relentless focus on improving outcomes for customers and partners alike.
A huge congratulations to the team and a special thank you to Catherine Hulme and Chloe Gunn, who proudly accepted the award on behalf of the business.
Claims Initiative of the Year
British Insurance Awards 2025
In July, our groundbreaking EKS solution for subsidence claims took home the title of Claims Initiative of the Year. This award recognises the innovative, customer-centric approach that is transforming the property claims experience.
While John Watson and Gary De Groot had the honour of collecting the award, the real heroes behind the EKS solution are Allan Tew and Richard Rollit along with Professor Jefferson from Birmingham University. Their years of dedication, creativity, and collaboration have delivered a solution that is truly reshaping the industry.
“To be recognised in both the property and motor spaces is a huge honour and a true testament to the passion, innovation, and hard work of our people,” said John Watson, Managing Director, UK Insurance. “These wins reflect our commitment to setting new standards in claims handling and delivering genuine impact for those we serve.”
We extend our sincere thanks to the British Insurance Awards and the Insurance Times Claims Excellence Awards for these recognitions and our warmest congratulations to all fellow winners and finalists.
We’re proud to be dual award winners and even prouder of the incredible teams that made it happen.
Media Contact:
Sarah Middleton
Marketing Manager
salesandmarketing@innovation.group
3 March 2025 – Johannesburg, South Africa – Innovation Group is pleased to announce the appointment of Ross Simmonds as its new Managing Director, effective 3 March 2025. Ross brings a wealth of experience and a proven track record in the financial and insurance industries, reinforcing the company’s commitment to innovation, growth, and excellence.
With close to 30 years’ experience, Ross has successfully led strategic initiatives, driven operational efficiencies, and spearheaded transformative projects. Ross is a qualified CA(SA) and Mechanical Engineer. Prior to joining Innovation Group, he served as the Managing Director for Unigro Financial Services.
Speaking on his new appointment, Simmonds said, “I am honoured to join Innovation Group and look forward to leading the company into its next phase of growth and success. Together with our talented team, we will continue to push the boundaries of innovation and deliver exceptional value to our clients and stakeholders.”
Jannes van Aswegen, Human Resources Executive, added, “We are delighted to welcome Ross to the Innovation Group family. His expertise and vision align perfectly with our company’s mission, and we are confident that he will drive us toward greater achievements.”
Under Ross’s leadership, Innovation Group aims to further strengthen its market position and drive sustainable growth.
Innovation Group also extends its sincere gratitude to Marcel de Klerk, who has led the company with dedication and vision over the past six years. Under his leadership, the company has achieved significant milestones, driven successful business growth and delivered strong financial performance. Marcel will continue to support the company, in a consultatory capacity, until the end of 2025.
Marcel de Klerk said, “It has been a privilege to serve as Managing Director of Innovation Group. I am incredibly proud of what we have accomplished together and confident that the company will continue to thrive under Ross’s leadership. I want to express my heartfelt thanks to each member of Innovation Group for their partnership and dedication over the years. Our collective efforts have created a remarkable story of success, and I am excited to see how Innovation Group continues to thrive in the years ahead.”
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Chicago, IL and Schaumburg, Illinois – April 24, 2024 — Innovation Group North America (“IG”), a leading provider of cutting-edge technology solutions for insurers, fleet companies and automotive manufacturers, has announced an exciting collaboration with Crash Champions, one of the largest founder-led providers of high-quality collision repair service in the U.S, and the nation’s premier collision repair company.
The alliance between Innovation Group’s advanced technology and Crash Champions’ operational expertise will drive significant advancements in the industry, while further enhancing processes, turnaround times, and the exceptional service customers have come to know from Crash Champions.
“Innovation Group welcomes Crash Champions to our network,” said Pete Douglas, CEO of Innovation Group North America. “Their commitment to quality, to service and their impressive location footprint support IG’s strategy to build the very best outsourced accident management solution in the country.”
Renowned for its dynamic technological platforms and robust operational support infrastructure, Innovation Group North America spearheads innovation in enhancing efficiency and efficacy within insurance and automotive sectors. Their unwavering pursuit of excellence and commitment to pushing the boundaries of technological advancement align strongly with Crash Champions’ vision to be the collision repair provider of choice for customers.
“We are pleased to partner with Innovation Group,” said Rachel Hutfless, Chief Client Officer, Crash Champions. “As we move forward together, I have no doubt that our collaboration will elevate the collision repair experience of our customers and set new industry standards benefiting everyone walking into one of our more than 630 locations around the country.”
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About Innovation Group
Innovation Group provides digital and easy-to-use cloud-based claims management software to the insurance and fleet industry combined with a combined services organisation offering BPO and Network Management services in the USA, UK, Germany, Spain, Australia, and South Africa. Innovation Group connects more than 1,200 global clients in the insurance space with an ecosystem of thousands of integrated regional network repairers and suppliers.
About Crash Champions
Crash Champions is one of the largest founder-led multi-shop operators (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than 630 state-of-the-art repair centers in 37 states across the U.S. The company was founded in 1999 as a single Chicago repair center by industry veteran Matt Ebert, a 2023 Winner of the EY Entrepreneur of the Year Midwest Award. For more information, and to locate a local repair center, visit www.crashchampions.com.
Media Contacts:
Innovation Group North America: Press@innovation.group
Crash Champions: Gaffney Bennett PR, Crash@GBPR.com
Sandton, Johannesburg – July 24, 2023 – Innovation Group (Pty) Ltd, announces the release of its new digital Mobility service, Hoot.
Hoot offers an easy-to-use online platform that provides customers with an accessible way to purchase a service plan. Through the platform, customers can decide how much they want to pay and lock in a policy that works for them. After successful purchase of a service plan policy, Hoot’s full self-service functionality allows customers to manage their policy – from debit order date changes right through to logging a claim – all at the click of a button.
“This is an important step for us as a business as we continue our focus on transforming the customer journey and putting our customers first in everything we do. The release of Hoot is a significant milestone in driving our digital mobility service solution and expanding our offering to market,” said Marcel de Klerk, Managing Director of Innovation Group (Pty) Ltd.
Imraan Rassool, GM: Strategic Growth and Innovation of Innovation Group (Pty) Ltd added: “Hoot offers customers, and potential customers, a central location through which to select and sign-up for service plans as well as manage future aspects related to their policies. The aim is to simplify the sign-up or purchase process and giving customers greater freedom and flexibility to choose the right cover for their needs.”
To find out more about Hoot, go to www.hootcover.co.za
Sandton, Johannesburg – April 3, 2023 – Innovation Group (Pty) Ltd, today announced the appointment of Cornel Storm as Executive Technology.
With over 20 years’ experience in information technology, Cornel is a seasoned professional with a strong background in IT business, strategy, and structure along with the management of business and software solution domains to clients. Cornel holds BSC Mathematical Science and BSC Hons. Information Technology degrees from the University of Johannesburg.
Commenting on his appointment, Marcel de Klerk, Managing Director of Innovation Group (Pty) Ltd, said: “We are excited to welcome Cornel to the Innovation Group South Africa team. His extensive experience in information technology will help strengthen our core technology development efforts whilst driving our overall technology strategy.”
Cornel added: “I am excited to join Innovation Group and taking on the responsibility of driving sustainable technology solutions for the group. I look forward to engaging with our internal, external, and global stakeholders alike as we move forward with the implementation of our technology strategy.”
London, 12 January 2023 – Further to the announcement in October 2022, Innovation Group is pleased to confirm that its acquisition by Allianz X has now completed.
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Thirty kind-hearted volunteers have joined forces to complete their very own DIY SOS project at a Brownhills home for children with complex needs.
Loss adjusters from leading insurer Aviva swapped their day jobs for paint brushes, trowels and shovels as they pitched in to help drainage, geotechnical and subsidence specialists from Innovation Group plc to transform an outside space at one of Progress Care’s ten homes.
It is the first time the two specialists in the insurance world have come together on a challenge and in just six hours they successfully managed to fix block paving, build planters and raised beds, improve wheelchair access and install a number of sensory boards and new swings.
The biggest task of the day was also completed in style, with over 200 wheelbarrows of soil removed to create a new, safer ground floor home for the trampoline.
More than 180 hours of time went into the garden makeover, which will now allow the eight children who live in the home to enjoy a great outdoor space and lots of fun activities that will stimulate their senses.
Claire Rogers, Managing Director of Progress Care, is keen to see the future impact of the project: “Austerity and funding cuts have caused our sector a lot of issues and we are always looking to partner with kind-hearted businesses that can help us deliver the best possible facilities and living experiences for the children we look after.
“All of them have complex needs and physical disabilities and the garden is such an important place for them to relax, play and, in some cases, learn. The outside space at our Brownhills home needed some ‘TLC’, so we were delighted when a chance conversation with Aviva employees turned into this fantastic DIY SOS.”
She went on to add: “I can’t believe the difference and how quickly it was achieved with the volunteers all working together to bring the garden to life. Our children are already enjoying spending more time outside, as this has become so important after we spent a lot of the last two years isolating due to Covid-19.”
Aviva, a leading general insurer in the UK, is committed to supporting the local communities it operates in and offers all employees up to three ‘volunteering days’ every year.
When the project at Progress Care was raised, a team of seventeen loss adjustors put themselves forward, travelling the length and breadth of the country to take part.
Due to the complex nature of the DIY SOS challenge, the company reached out to Innovation Group, one of its leading supply chain specialists, to help it with drainage, block paving and subsidence work in the garden.
Tanya Bellamy, Commercial Field and Major Loss Leader at Aviva, commented: “The response to the Progress Care project was fantastic, with many of our volunteers travelling hundreds of miles to take part.
“They really threw themselves into it, working closely with the more experienced Innovation Group staff to paint, dig, plant and repair. It’s a bit different to their day job but judging by all the smiles during the day and the reaction we saw from the children, it was six hours well spent.”
Tony Kilgannon, Regional Manager Northern Division at Innovation Group, added his support: “As soon as I visited the home and met some of the children we’d be helping, I had an emotional attachment to making the outside space as good as it could be, the same attachment that I know the rest of our staff had during the day.
“Working with our good friends at Aviva, we have created a sensory garden in just six hours, making it an accessible, safe and fun space with lots of things to do, whether that is trampolining, playing on the swings, enjoying the 3D spinner or touching the different textures of the flowers we’ve put in.
“The children have very challenging lives, so this project was all about giving them something to smile about and a place where they can experience new things.”
Progress has evolved from offering a small residential and fostering service in 2000 into one of the leading independent providers of specialist social care services in the Midlands.
The company, which employs over 220 people, is committed to preventing family breakdowns by increasing resilience and reducing dependency, by blending a range of community-based services designed to support semi-independent and independent living.
This includes creating ten ‘home from home’ residential properties in Brownhills, Coventry, Derby, Rowley Regis, Walsall, Wednesbury and Wolverhampton.
Claire concluded: “A big thank you to Aviva and Innovation Group for what they have given the children.
“Employees from the two businesses have already agreed to help us with more challenges on our properties and we’d also appeal to other companies – looking for ‘feel good’ transformational projects for their staff – to come and talk to us.”
For further information, please visit www.progresscare.co.uk
Every Little Bit Extra Helps (ELBEH) is a campaign to support foodbanks lead by Carpenters Group, S&G Response, Innovation Group, Morelli Group and Onyx PDA supporting The Trussell Trust.
After launching the ELBEH initiative in November 2021, there are an incredible number of businesses who have committed to supporting this initiative from all sectors of the motor and insurance industry.
Friday 17 December 2021 is ‘Donation Day’ for industry foodbank contributions.
In the UK, more than 14 million people are living in poverty including 4.5 million children. This ELBEH campaign wants to help and support foodbanks so they are as fully stocked as possible for Christmas.
Donations have and can been be made online via the Just Giving page EveryLittleBitExtraHelps
Anyone and everyone can also donate food and goods to their local Trussell Trust foodbanks should they want to.
In addition to the donation day, the ELBEH initiative is also holding a ‘Wear anything Christmassey to work (or home) day’ on the 10 December 2021. We are asking as many people as possible to wear Christmas hats, headbands and/or jumpers for the day and make a donation of £1 to take part.
We have had lots of wonderful businesses commit to take part. Support so far has been pledged by the following businesses:
Andrew Lucia, Chief Operating Officer, Prosure Solutions “ We are proud to support such a great cause which will hopefully get some people back on their feet when it is most needed. Please keep up the fantastic work”
Richard Steer, “The Steer Group are delighted to support the Every Little Bit Extra Helps campaign. It is great to see so many organisations from across the insurance sector coming together to provide much needed support at this time of year”
Mark Leeming, LKQ, “It was heart-warming to read of the #ELBEH initiative launched last week and LKQ wanted to get involved to support our industry colleagues. We look forward to working with our colleagues to do some good this Christmas”
“We’re very honoured to be able to support such a worthy cause; one which we know will make a real difference to people’s lives over the festive period.” Tom Noble, UK Market Manager, Sherwin Williams.
Richard Ketley, Head of Network, Innovation Group, “When I learned about the #ELBEH campaign I was immediately onboard. It just really resonated with me, and I have been delighted to play a part.”
A group of five companies working in various divisions within the insurance industry are joining forces this Christmas to raise awareness and provide support for local foodbanks across the UK.
The group consists of industry leaders from across the sector, Donna Scully from leading providers of insurance and legal services Carpenters Group, Kate Goodwin from the global insuretech business Innovation Group, Ruth Moring-Beale from independent distributor company Morelli Group, Dan Chesney from the industry leading marketing agency Onyx PDA and Andy Whatmough from automotive solutions providers S&G Response.
Donna Scully said “In the run up to Christmas we know demand for food will escalate and people face the impossible decision of whether to heat or eat. A decision nobody should have to make. We hope, as a group, we can make a difference and if you want to get involved, please contact us. The more who help, the more we can help”.
In the UK, more than 14 million people are living in poverty, this includes 4.5 million children. The group want to ensure that foodbanks are stocked full this Christmas ready to support local communities and families in need.
Kate Goodwin said “This is an initiative forged through friendships made via our wonderful industry, but one that recognises that we speak from a fortunate position in comparison to so many other people within our local communities.
We would LOVE for others in the industry to join us to help support the thousands of people that will need the help of a foodbank over the next weeks and months. A couple of bags of food, to a full blown collection of goods – every single donation will help someone, somewhere. In turn, we can support efforts by collecting and delivering goods, a service kindly offered by the Morelli Group”.
Supporting The Trussell Trust, the name of their campaign is Every Little ‘Bit Extra’ Helps, and they are asking for businesses and individuals from across the insurance sector to come together in the build-up for their ‘donations day’ on Friday 17th December and deliver their contributions to their local foodbanks.
Dan Chesney, Managing Director of OnyxPDA said “We’re so thrilled to be involved with this wonderful campaign. When life is so busy, particularly at Christmas it’s really easy to get lost in it all and forget what matters most, helping those in our communities. That’s why we want to not only raise awareness of the amazing work The Trussell Trust do, but also support the foodbanks that provide for so many within our communities not only during the winter, but all year-round.”
Those getting involved can share photos of donations to one of the group members or on social media with the hashtag #ELBEH.
