IG United Kingdom

Overview

Your customers: safe and well cared for

Welcome to Innovation Group in the United Kingdom. Whether you are an insurer, broker, managing general agent, fleet or dealership owner, we specialise in caring for your customers right through the claims process in a way that enhances your good name. We’re experts in winning you loyalty from your customers.

End-to-end capabilities provide continuity across the whole picture. Intelligent systems and our scale improve speed and reduce costs. We can call on global know-how that makes a difference operationally as well as to claim costs. Data insight and beautifully simple digital platforms drive improvement and help shape the future. Everything is aimed at providing an outstanding, connected customer experience. And it works. Some of the biggest operators in UK insurance choose us to safeguard their reputation for a reason: our track record. We just don’t let them down.

Who we serve

The insurance industry

We manage the entire claims process, from first contact to repair, improving customer experience and optimising costs.

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Estates and landowners

We are world leaders in several property-related specialisms, from subsidence to tree management to wildlife conservation.

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The automotive industry

Our service network is perfect for managing large car fleets. And our award-winning service plan company EMaC is trusted by more dealers than anyone else.

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Key Facts

120

Day average - property innovations drive open claim times down

500,000

Vehicle images reviewed per year

145,834

Claims managed

£1,900

Saved per hire and repair for a car rental client

Locations

  • Whiteley – Head office
  • Alnwick
  • Burnley
  • Caerphilly
  • Crewe
  • East Grinstead
  • Leicester
  • Minworth
  • Paddington
  • Paisley

Get in touch

Working with us

Going beyond the expected for our clients begins with listening. We’re strong on partnership, making a great effort to understand your business and your needs, allowing us to customise our offer to support your strategies. We’re proactive in coming forward with new ideas, and quick to react and adapt when required. We have people who are loyal, forward thinking and have the energy levels required to provide the optimum service; people with highly specialised skills and a great depth of industry experience. The aim is simple: take a “can-do” approach and help your business grow by becoming an extension of it.

Technology for insurers. Welcome to Gateway.

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