IG South Africa

Automotive: OEMs and fleets

Automotive: OEMs and fleets

We deliver both OEMs and fleet operators’ warranties and service plans with speed, efficiency and great service in a way that enhances their good name. We can call on a nationwide, high quality and carefully managed network of suppliers. But we can also call on a depth of expertise and experience: we have been designing and executing products and services for the automotive industry since 1984.

If you are a fleet manager we can offer you a tailor-made service adapted to your needs, with a fully flexible range of communication and management channels. Our aim is to offer you cost savings with no compromise on service standards, all whilst ensuring minimal downtime to your operations.

What we do

What we do

OEMs

  • Warranty / service and maintenance plans management
  • Product development and pricing
  • Product distribution and sales
  • Claims and repair management
  • Claims administration
  • Policy administration
  • Dealer sales support and training through dedicated consultants
  • Sales through inbound/outbound contact centre

Fleets

  • Service and maintenance plans
  • Claims and repair management
  • Claims administration
  • Policy administration

Why use us?

Customer satisfaction

  • Quality
  • Experience
  • Simplicity
  • Speed
  • Digital

Experience and expertise

  • 30+ years experience – we listen and adapt to you
  • Track record of innovation – Innovation Group designed the first extended service plan in the SA market
  • Serve majority of global OEMs
  • Claims administration centre of 100 qualified technicians
  • Contact centre handles 200,000 policy sales per annum
  • 1m active automotive policies under administration
  • Receipt circa R 45m of warranty premium per month
  • Receipt circa R 20m worth of service and maintenance plan premium per month
  • 15,500 new warranty policies per month
  • 14,300 new service plan policies per month

Costs

  • End-to-end service
  • Size and experience of network
  • Quality control
  • Speed
  • Proven systems

Technology

  • Data insight for better products and services
  • Constant improvement: we never stand still
  • Flexibility with channels
  • Simple and fuss-free
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