On Friday 8 February 2019, Innovation Group North America announced the promotion of Courtney Watts to Vice President: Insurance Operations.
Courtney joined Innovation Group in 2008 and has held various senior and strategic roles within the group. In her most recent role, as manager for the Auto Insurance team, she has lead a strategic transformation of the team which included product change, process and system overhauls, technology adoptions and off-shoring.
In the newly created role, Courtney will report in to Peter Douglas, North American COO. She will assume overall responsibility for developing the North American property and auto teams whilst exploring opportunities to maximise operational efficiency and delivering exceptional customer service to our clients and partners.
Congratulating Courtney on her appointment, Peter Douglas said: “We are delighted to announce Courtney’s promotion within Innovation Group. Her dedication, passion and experience make her ideally suited for this role. Her focus on operational excellence, people growth and customer service will stand her in good stead in her new position.”