IG North America

The automotive industry

The automotive industry

We serve OEMs, fleet operators, car rental companies and telematics support organizations.

If anyone understands the demands of the road and its users, it’s us. We’ve been providing roadside service and towing since 1948, developing an extensive network of high-quality service providers and partners across North America. When it comes to keeping people safe and moving, we’ve got the country covered.

Every year, one out of five fleet drivers needs auto body work. Comprehensive accident repair management, we’ve got fleet operators covered. We manage the entire repair process to limit driver involvement, decrease claim severity, streamline communication with fleet managers and get drivers back on the road. Innovation Group is the leader at reducing claim severity and shortening rental length by getting the very best out of our national network of contracted body shops.

Quality is key. We set our benchmark high. We go beyond to provide excellent customer service, representing your brand as if it were our own. Flexibility is fundamental, too. Our team can put together the program you need both to attract new customers and satisfy current ones. Our services come in many different forms: basic roadside assistance, heavy duty towing, logistics, rental service, accident repair management, subrogation – whatever you require, we’ll match the need.

What we do

What we do

Car rental companies

  • Emergency roadside service assistance – fuel delivery, battery jump-start, flat tire change, lock-out service
  • Towing

OEMs

  • Original manufacturer’s warranty
  • Emergency roadside service assistance – fuel delivery, battery jump-start, flat tire change, lock-out service
  • Towing

Fleet

  • Roadside service assistance – fuel delivery, battery jump-start, flat tire change, lock-out service
  • Towing
  • Accident towing
  • Comprehensive accident repair management
  • Incident management
  • Subrogation and adverse subrogation services
  • Rental car management

Why use us?

Customer experience

  • World class customer contact centers
  • Connected through state of the art technology
  • Best in class towing and roadside service provider network
  • Nationwide response
  • Excellent service

We listen – tailored to you

  • Flexible reunite service for car rental companies
  • Flexible client program development
  • Data collection can inform future decision making

Great people

  • Experienced
  • Expert
  • Loyal
  • Can-do
  • Engaging
  • Innovative
  • Adaptable

Scale and efficiency

  • Competitively priced programs
  • Leveraging global connectivity, resources and learning to bring greater benefits and savings locally
  • Over 30,000 service providers in our network

 

Our track record – peace of mind

  • Fifty years’ experience
  • 50,000 annual dispatches
  • Dedicated live follow-up team
  • Damage complaints – 0.05%

Fleet

  • National network of contracted shops
  • Configurable repair guidelines
  • Integrated referral/approvals/repair communication
  • Comprehensive solution – loss reporting, estimate validation, repair management, rental management, and tow management
  • Event-based updates pushed to driver and fleet manager
  • Proprietary estimate-validation model drives down claim-level severity
  • Strategic relationships with tow and rental leaders
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