IG North America

Overview

Your customers: safe and well cared for.

Welcome to our North American operation. Whether you are an auto or property insurer, a fleet manager, or an automotive manufacturer, we specialize in protecting your customers and enhancing your brand. We’re experts in winning your loyalty and customer retention. When it comes to handling incidents on the road, in your home, or in your business we simply get it.

We’re proud of how we make things right for your customers – fast, efficiently, with high quality workmanship, and always respectful of the hardship they are enduring. As business partners we’re listeners, able to be creative and adapt to your needs. Intelligent systems, scale and global know-how improve performance. Data insight and simple digital platforms drive improvement and help shape the future. Everything is aimed at providing an outstanding, connected customer experience. And it works. Many of the world’s top insurers, warranty providers, manufacturers and fleet operators choose us to safeguard their good name for a reason: our track record. We don’t let them down. Not in North America. Not worldwide.

Who we serve

The automotive industry

OEMs, fleet operators, ancillary product suppliers, car rental companies, telematics support organizations and logistics companies all rely on our extensive network and high quality systems to maintain their good name.

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The insurance industry

We offer automotive, commercial and home insurers the chance to improve the customer experience while optimizing costs.

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Key Facts

+4m

lives put back on track in 2016

96%

of services performed by preferred network

35%

up to 35% reduction in length of rental

25

day average reduction in property repair cycle time

Locations

  • Rolling Meadows, IL – corporate office
  • Hudson, OH
  • Springfield, MA

Get in touch

Working with us

Going beyond the expected for our clients begins with listening. We’re strong on partnership, making a great effort to understand your business and your needs, and then customize our offer so your goals are met. We’re quick to react and quick to adapt. We have people who are loyal, forward thinking and have the energy levels required to provide great service; people with highly specialized skills and a great depth of industry experience. The aim is simple: take a “can-do” approach and help your business grow by becoming an extension of it.

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