What we're like

Every day, Innovation Group employees help people recover from unexpected events, whether it be a flat tire on the way to work, water damage from a hot water tank leak or auto body repair from an accident. Innovation Group helps put their lives back on track. It takes empathy, it takes going above and beyond, it takes building the right relationships and it takes people who don’t just want a job… they want a career. We look to do things differently and we’re always searching for people who are up for making an impact. We embrace a spirit of innovation and encourage our employees to take initiative to do things smarter, to work together to do things better and to communicate and collaborate so we all excel. Learn more on how we work and what we stand for here.

Innovation Group is an exciting place to work and has provided me with opportunities I never imagined.

Rachael Bencze

Client Services Manager

Since joining Innovation Group eight years ago I’ve learned so many new skills. Innovation Group is people-focused and this remains strong throughout the company’s growth and development. While other companies offer some of the services we provide, we are separated from our competition by our dedication to the client and the leadership we have supporting us in every aspect of our jobs.

Eastlyn Moore

Manager, Customer Response Unit

I joined Innovation Group as an agent in 1998; I currently manage operations and compliance. Through the years Innovation Group has supported my journey by training, mentoring, and coaching me during my different roles. Innovation Group has helped me to not only gain knowledge, but also develop as a better professional. I continue to learn more as Innovation Group evolves in this fast-paced industry.

Elvira Zavala

Manager, Operations and Compliance

Throughout my career with Innovation Group, I have been able to help people make a difference in the lives of the drivers that are contacting us with a need. I’ve had the opportunity to develop and refine my skills as a trainer and broadening my knowledge with both new technology and improvements in existing technology.

Chucky Fink

Fleet Trainer

Working for Innovation Group over the last 9 years has allowed me to grow and develop as a professional and as a person. Being a part of this company and the vast opportunities it offers has been and continues to be very rewarding. Innovation Group keeps moving forward no matter the challenge and I’m excited to see what the future holds for this company!

Fermin Sanchez

Client Services, Implementation and Training Specialist

I joined Innovation Group in September of 2008 as a Customer Service Representative. Innovation Group encourages each and every employee to reach for the top, the success of each individual ultimately leads to the success of the entire company. At Innovation Group we strive to provide the best customer experience, and understand that the best employee experience allows us to reach that best in class service.

Courtney Watts

Department Head, Auto Operations

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