IG Australia

Insurers and brokers

Insurers and brokers

We are experts in handling insurance claims. We provide complete end-to-end motor, property and personal injury claims management, ensuring your customers’ claims are processed in a timely and cost-effective way. We can tailor-make our offer to your needs and help you meet the expectations of the modern, digital customer. We work hard to deliver shorter claim lifecycles, reduced claim costs and better quality outcomes. And we have technical expertise on the ground so the job gets done, and gets done well. No wonder each of the top five major insurers in Australia trust us to deliver, distinguish and protect their brand on their behalf.

What we do

What we do

Motor insurance

  • Complete end-to-end claims handling for motor claims including:
    • First notice of loss lodgement
    • Claims management and administration
    • Motor assessing services
    • Repair management and network
    • Recovery, salvage and settlements
  • Third party proactive services
  • Catastrophe claims management
  • Broker administration
  • 24-hour emergency / after hours call centre
  • Insights and analysis

Property and contents insurance

  • Complete end-to-end claims handling for property claims including
    • First notice of loss lodgement
    • Claims management and administration
    • Loss adjusting services
    • Repair and restoration management
    • Supply chain management
    • Recovery, salvage and settlements
  • Theft, burglary and accidental damage
  • Catastrophe claims management
  • Personal Injury
  • Builder’s warranty
  • Broker administration
  • 24-hour emergency / after hours call centre
  • Insights and analysis

Why use us?

World-class supplier network

  • A national network of 125+ trusted repairers that adheres to strict guidelines and understands performance goals for customer service and quality repairs
  • A tightly monitored review program for speed, quality and cost
  • Every job completed by our preferred repairers is covered by a lifetime guarantee
  • Leveraging global connectivity and resources brings greater benefits and savings locally

Sophisticated technology

  • Comprehensive call centre capabilities and infrastructure with the capacity to meet changing volumes
  • Platforms that streamline and automate processes in order to achieve maximum efficiency and promote rapid response
  • Dynamic reporting and insights systems that helps improve connectivity and inform business strategy

Great people

  • Experienced
  • Expert
  • Dedicated
  • Can-do
  • Engaging
  • Listeners
  • Adaptable

Better claims results

  • Faster processing and increased efficiencies

Time savings

  • Concentrate on core business while we look after your customers

Cost savings

  • Reduce claims costs and improve loss ratios

Brand protection

  • Experts in keeping customers happy and brand-loyal

Minimise complexity

  • We simplify complex events to create certainty for you and your customers


  • Data insights and tailored reporting to inform future strategy, improve performance and develop products

Third party proactive service

  • A unique service that directs not at fault third parties to a preferred repair network with outstanding results
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