IG Australia

Fleet operators

Fleet operators

We service some of Australia’s largest fleet operators, helping them to minimise off-road time and better manage risk and legal issues. Whether your operation is self-insured or has coverage with an insurer, our claims and risk mitigation services helps identify areas of risk, reduce incident rates and get your drivers back on the road faster. Our sophisticated tools and systems can help you streamline vehicle selection and automate maintenance approvals. By giving you easy access to timely and accurate information, we enable you to make the most informed decisions, maximising your fleet’s efficiency. Our aim is to offer you cost savings with no compromise on service standards, all whilst ensuring minimal downtime to your operations.

What we do

What we do

Collision Repair Management

  • First notice of loss lodgement
  • Claims management and administration
  • Motor assessing services
  • Repair management and network
  • Claims recovery and settlements
  • Tailored claims reporting

Risk Mitigation

  • OH&S surveys
  • Driver risk profiling
  • Driver education and training
  • Insights and analysis
  • Fleet risk consultancy

Fleet software

  • 1link Service Network (maintenance authorisation portal)
  • Maintbook (Maintenance budgeting portal)
  • Vehicle technical and maintenance data
  • Vehicle running cost comparison
  • Vehicle service scheduled data

Why use us?

World-class supplier network

  • A national network of 125+ trusted repairers that adheres to strict guidelines and understands performance goals for customer service and quality repairs
  • A tightly monitored review program for speed, quality and cost
  • Every job completed by our preferred repairers is covered by a lifetime guarantee
  • Leveraging global connectivity and resources brings greater benefits and savings locally

Sophisticated technology

  • Unique and tailored to you
  • Comprehensive call centre capabilities and infrastructure with the capacity to meet changing volumes
  • Platforms that streamline and automate processes in order to achieve maximum efficiency and promote rapid response
  • Dynamic reporting and insights systems that helps improve connectivity and inform business strategy

Great people

  • Experienced
  • Expert
  • Dedicated
  • Can-do
  • Engaging
  • Listeners
  • Adaptable

Better claims results

  • Faster processing and increased efficiencies

Control over risks

  • Reduce exposure to collisions and increase driver awareness and safety

Minimise downtime

  • Reduce downtime for vehicle maintenance and repairs so that drivers are back on the road faster


  • Meet OH&S requirements and duty of care obligations

Cost savings

  • Reduce fleet operational costs and administration

Time savings

  • Concentrate on your core business while we look after your customers


  • We provide data insights and benchmarking analysis to inform future strategy, improve performance and manage financial exposure and risk
Back to top