About us

Sectors in which we operate

We operate in the automotive and property sectors, offering insurers either an entirely integrated claims process or modular services. We also offer warranties and service plans to automobile manufacturers, and fleet and leasing maintenance, returning cars to the road in record time and improving customer retention.

Automotive

  • Assessment
  • Claims management
  • Collision management
  • First notice of loss
  • Salvage
  • Servicing and maintenance
  • Repair networks
  • Emergency tow and roadside
  • Incident management
  • Managed repair
  • Subrogation and adverse subrogation
  • Automotive services online tracking
  • Insurance services
  • Risk management
  • Estimation

Property

  • Claims management
  • Professional services
  • Subsidence management services
  • Environmental services
  • Scoping and workflow
  • Underground services
  • Surveying

Fleet and leasing

  • Vehicle maintenance
  • Automation
  • Simplification
  • Effective management
  • Risk management
  • Legal management
  • Service planning
  • Incident management
  • Growth planning

Service plans and Warranties

  • Policies
  • Claims
  • Manufacturer’s warranty
    • Policies
    • Claims
  • Inflation-proofing
  • Customer retention
  • Class-leading software
  • Dealer support
  • Training and support
  • Product innovation

What our clients say

For over a decade we’ve been working with Innovation Group and have established a strong business relationship based on our shared ethos of delivering the highest quality of customer service. We have found them to be a business partner of high technical competence, ethics and integrity.

— Kevin Grealis, Covéa Insurance

Performance is significantly better than previous incumbents and [the business is] easy to do business with.

— Tom Ritchie, Aviva

The Innovation Group team consists of highly skilled individuals with a positive, energetic attitude and an excellent work ethic. Their dedication and high quality work had a significant impact on both the quality and cost-effectiveness of our service offering. The openness and transparency of their work makes every interaction and campaign an easy task.

— Douw Leadley, Head of Sales and Operations, MFC

Aligned to our customer ethics, forward thinking and continuously striving to improve and contain cost.

— Ashley Smallbone, EIG

As a challenger brand in the Australian car insurance market, we fight for each new customer by presenting a superior value proposition based on combining lower cost car insurance policies with swift, dependable claims service. Getting that right means we generate strong, loyal promoters within our customer base. Innovation Group helps us do that.

— Simon Lindsay, Country Manager, Progressive Australia

We’ve been working with Innovation Group as a repair manager for several years, and we’re extremely happy. The number of orders increases every year. Our employees have a lot of confidence in Innovation Group’s service, so they are comfortable recommending the repair network increasingly to our customers. Levels of customer satisfaction and recommendation speak for themselves.

— Klaus Probst, Claims Director, Die Bayerische

For more than 10 years, Innovation Group has been a very important partner of AXA in the field of claims management. A high level of customer satisfaction, best quality and efficient processes are the focus of AXA's claims management activities. With Innovation Group, we have a strong and reliable partner at our side, which fulfills our high requirements excellently.

— Marco Patent, Insurance Procurement, AXA

Who we work for

Innovation Group serves over 1,200 clients, including 15 of the top 20 global general insurers, three of the top-five fleet and lease management companies and many of the world’s leading automotive manufacturers.

Clients

Partners

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