IG North America

The insurance industry

The insurance industry

Our partnerships with insurers, both property and automotive, are built on listening, and listening well. This way we build highly productive relationships, customizing our offer to quickly improve your bottom line. Our unique processes help your business streamline operations, optimize costs and enhance the customer experience. We never stop looking for new ways to provide value, keeping you at the head of the field.

We’re specialists at enhancing the customer’s claims experience, handling the process with continuity and speed. We know how important it is to return your policyholder’s auto or property back to pre-loss condition in the shortest possible time and the most sensitive way. And we know how vital it is to keep customers in touch: integrated communication means they get the information they need, when they need it, the way they want it. Many of the world’s most highly regarded insurers trust us to deliver their good name. The reason? We don’t let them down.

What we do

What we do

Automotive insurance

  • Network and repair management
  • Car rental
  • Primary (accident) and secondary tow management programs
  • Emergency roadside assistance

Property insurance

  • Emergency service
  • Contractor referral services
  • Estimate desk review
  • Repair estimation services
  • Large loss managed repair program

Why use us?


  • National repair and emergency roadside coverage
  • Assignment integration via third-party, Innovation Group portal, or call center
  • Preferred network shops I-CAR Gold or Road to Gold Certified
  • Limited lifetime warranty on all repairs
  • Strategic partnership with a global rental car company – with on-site support
  • Quality stamp of approval on repair to pre-loss condition by licensed appraisers
  • Repair and emergency roadside status text alerts to vehicle owners
  • 60% of claims repaired at I-CAR trained repairers
  • Managed repair ROI of 6:1
  • Our clients experience up to 35% reduction in LOR
  • On average our service fee is 50% lower than an IA service
  • Towing and emergency roadside services across North America


  • National repair service referral coverage
  • Transfers repair service referral liabilities
  • Workmanship warranty is backed by Innovation Group’s strength, not by carrier
  • 5-year warranty of roof slope replacement
  • 3-year warranty on all workmanship
  • Emergency mitigation on site within 4 hours
  • 24/7/365 response center dedicated to policyholders
  • No cost to insurance carrier or customer
  • Estimates and audits ensure client requirements
  • Client desk review ROI 9:1
  • 95% customer satisfaction rating from policyholders
  • Our clients experience a reduction in cycle time
  • On average our clients experience an expense reduction of $200 per claim over an IA cost
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