We have an exciting opportunity for an exceptional, highly motivated and target driven Team Leader to join our Outbound Direct Sales team based in Sandton, Johannesburg. The main responsibilities of the role will entail managing a team of direct sales agents to drive sales and service targets aligned to financial and client requirements.
A Degree or Equivalent NQF Level 4 Qualification
FAIS accreditation (advantageous)
Minimum of 3 years experience in contact centre sales
Minimum of 3 years in management of an outbound sales team
Sets performance goals for service and sales.
Drive sales in a cost-effective manner.
Tracks performance against targets set.
Manage sales and or service targets in line with business financial and client requirements.
Manage service targets through each client interaction.
Ensure continuous feedback on processes for seamless sales delivery.
Lead teams in a manner which enables them to deliver a superior sales service to clients.
Ensure sales consultants are converting leads to sales in accordance with campaign requirements; meet talk time requirements and distribute all available leads.
Ensure increased productivity within team by ensuring that they are fully equipped with technological resources for seamless sales and service delivery
Ensure compliance to regulatory bodies in accordance with the client needs and the organizations business plans and to be present and part of the development process when quality assurance sessions are held.
Adhere to TQM standards.
Apply, promote and drive a culture aligned to TCF principles.
Obtain the workforce and recruitment plans created and plan execution within given timelines. Make recommendations on how to improve the plans and suggest how resources could be reallocated in case of excessive workload.