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South Africa / Business / 20 May 2022

Specialist: Dialer Administrator

We are currently recruiting for a specialist dialer administrator to join our Direct Sales team based in Sandton, Johannesburg. The main responsibility of the role is to oversee and manage all dialer functionalities.

Minimum requirements

  • A Matric certificate or Equivalent NQF level 4 qualification.
  • Interaction Dialer Certified Engineer (IDCE) certification
  • A tertiary qualification would be advantageous
  • SQL, SSRS, SSAS, SSIS
  • A minimum of 3 years work experience in an admin or MI environment
  • A minimum of 3 years working with outbound Dialer (predictive, precise, preview and power dialling)
  • A minimum of 3 years working as a dialer administrator
  • Understanding of basic call centre metrics
  • Understanding of system integration i.e., Telephony and Dialer
  • Intermediate-advanced proficiency level with Excel
  • Basic statistics knowledge

Responsibilities

  • Responsible for day-to-day administration and monitoring of the dialer system including design, build and maintenance of campaigns, data sets, filters, reports, and data strategies
  • Strategize, execute, and manage dialer strategy for multiple teams to ensure campaigns are penetrated efficiently and effectively to meet established business goals and client scorecard parameters
  • Implement a comprehensive dialling strategy based on analytics which encompasses power/precise and predictive dialling campaigns
  • Manage the dialer functions – manage the outbound campaigns and data sets to show effective campaign planning and data loading
  • Draw real-time and historical reports as and when required.
  • Evaluate dialer performance and make recommendations for the success of each campaign.
  • Identify dialer trends and provide recommendation to optimise Dialer performance.
  • Analyse and interpret data to resolve and/or escalate potential concerns appropriately

What we offer

  • Permanent employment
  • A competitive salary
  • Access to medical aid and provident fund
  • Continuous learning and training

 


Apply now

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