We are currently recruiting for a specialist dialer administrator to join our Direct Sales team based in Sandton, Johannesburg. The main responsibility of the role is to oversee and manage all dialer functionalities.

Minimum requirements

• A Matric certificate or Equivalent NQF level 4 qualification.
• Interaction Dialer Certified Engineer (IDCE) certification
• A tertiary qualification would be advantageous
• SQL, SSRS, SSAS, SSIS
• A minimum of 3 years work experience in an admin or MI environment
• A minimum of 3 years working with outbound Dialer (predictive, precise, preview and power dialling)
• A minimum of 3 years working as a dialer administrator
• Understanding of basic call centre metrics
• Understanding of system integration i.e., Telephony and Dialer
• Intermediate-advanced proficiency level with Excel
• Basic statistics knowledge

Responsibilities

• Responsible for day-to-day administration and monitoring of the dialer system including design, build and maintenance of campaigns, data sets, filters, reports, and data strategies
• Strategize, execute, and manage dialer strategy for multiple teams to ensure campaigns are penetrated efficiently and effectively to meet established business goals and client scorecard parameters
• Implement a comprehensive dialling strategy based on analytics which encompasses power/precise and predictive dialling campaigns
• Manage the dialer functions – manage the outbound campaigns and data sets to show effective campaign planning and data loading
• Draw real-time and historical reports as and when required.
• Evaluate dialer performance and make recommendations for the success of each campaign.
• Identify dialer trends and provide recommendation to optimise Dialer performance.
• Analyse and interpret data to resolve and/or escalate potential concerns appropriately

What we offer

• Permanent employment
• A competitive salary
• Access to medical aid and provident fund
• Continuous learning and training