We have an exciting opportunity for a highly motivated, driven and experienced Sales Manager to join our Direct Sales team based in Sandton, Johannesburg. The main responsibilities of the role include managing, coordinating and impacting sales via direct sales agents that achieve profitable sales growth and customer retention.

Education

• Degree/Diploma or Equivalent NQF Level 6 Business Management
• Degree/Diploma or Equivalent NQF 7 (advantageous)

Experience

• A minimum of 4 years in a Sales Management role
• A minimum of 5 years in a Contact Centre leadership role (advantageous)
• Team management of up to 5 direct reports at supervisor level and 50 at agent level (advantageous)
• In-depth understanding of Contact Centre Best Practices
• Resource management for contact centre deployment

Responsibilities

• Achievement of sales targets (Volume and Rand value)
• Achievement of campaign targets per client
• Update sales information on inbound communication regarding pricing, process changes, scripts, business instructions and the like for the teams
• Ensure that all customer profiles are accurately and continuously updated on the system for further successful penetration sales strategies.
• Action and pro-actively manage output sourced from various relevant reports (daily, weekly or monthly) generated by the team on any sales related interactions.
• Manage headcount and capacity across client and product requirement applying effective pipeline management
• Achieve conversion, sales per agent and leads per agent efficiencies
• Identify and shift trends impacting key customer processes and experience
• Implement an effective sales framework
• Arrange and participate in internal client debriefs.
• Develop a rapport with new clients and set targets for sales and provide support that will continually improve the relationship.
• Ensure Quality for compliance scores and outputs are productive and in line with expected standards.
• Nurture and maintain high performance/quality standard of sales agents.
• Foster and maintain a highly productive team, which is effectively. structured, and work that is fairly allocated to achieve the sales targets set
• Ensure Direct supervision and FAIS requirements are met
• Manage statistical information to address sales performance.
• Compile an operational plan to address sales variances, quality assurance scores, and performance issues.
• Attend and represent contact centre at specific meetings to maintain and build the customer relationships.
• Respond to specific client requirements such as presentations, product updates and training to ensure customers are updated on products and latest developments
• Implement and improve existing work processes, systems and outputs
• Ensure early identification of possible risks related to customer processes
• Build and maintain relationships with team leaders.

What we offer

• Permanent employment
• A competitive salary
• Access to medical aid and provident fund
• Continuous learning and training