North America / Insurance / Motor / 22 February 2021
Entry level auto claims adjusters
We are currently looking for Entry Level Auto Claims Adjusters who is responsible for initiating the repair process and subsequent vehicle services; including auto and truck collision damages.
How you’ll spend your day:
Maintaining professional correspondence with clients to explain repairs and discuss repair options
Making outbound calls to follow-up with the repair progress of client vehicles to ensure timely completion and provide regular status updates to client
Answering inbound calls from body shops, clients, or drivers concerning vehicle repairs
Recommending methods to improve processes and operations
Working with current experienced desk review adjusters to gain on the job training to move up to the next level
Innovation values the learning and development of our internal staff. You will also have the opportunity to expand your knowledge in claims management.
Here's where we'll take you on your career path:
Reviewing adjuster and contractor estimates against carrier guidelines and making appropriate suggestions for changes.
Assessing collision damages and writing appraisals utilizing the Electronic Damage Estimating Systems (i.e. CCC)
Auditing the collision repair estimates to ensure quality repairs with maximum savings to our clients
Negotiating repairs and securing our agreed/contract pricing with the shops via phone/email.
Ensuring all services are provided with high quality statistical auditing services.
Providing statistical auditing for claims by client and individuals in order to analyze, operational improvements and adherence to client specific estimating guidelines.
Handling all escalation issues related to the quality of the work provided by contractors.
What we’re looking for:
High School Diploma or equivalent
Technical Degree in automotive is a plus
Auto, Collision or Fleet industry experience a plus
Insurance claim exposure a plus
Basic to Intermediate computer skills and Proficiency in MS Office
Typing skills at 20+ WPM
Skills you’ll need to be successful:
Negotiating: Presents interests in ways that foster the understanding and resolution of problem. Gains other parties’ trust by being honest, respectful, and sensitive to their needs
Interpersonal Skills: Has awareness of self and others when collaborating on teams
Accountability: Takes personal responsibility for the quality and timeliness of work Makes the best use of available time and resources
Communication: Must be able to listen effectively and communicate with all levels of staff; written and verbal
Team Player: Knows and supports teammates’ work and deliverables. Helps teammates who need or ask for support or assistance
Customer Service: Builds and maintains customer satisfaction with the products and services offered by the organization
Dependability: Shows up to work on time, and follows instructions, policies, and procedures. Meets productivity standards, deadlines, and work schedules
Total Rewards Package
At Innovation Group, we value the contributions of our employees through a comprehensive and competitive compensation, benefit and career development package to support you now and in the future. We provide a robust benefits package that includes:
Medical, dental, and vision insurance
Critical Illness and Accident insurance
Short-term and long-term disability insurance
Health and Dependent care spending accounts
Health Saving Accounts
Paid time-off per year
Paid sick leave
401(k) investment options
Employee assistance program
Together, We’re Stronger - DEI
To enable the future of insurance globally, we believe that establishing diversity, equity and inclusiveness in a culturally sensitive work environment best serves the interests of our employees, our customers and the communities in which we do business. We believe that our differences make us stronger.
Innovation Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, social background, educational background, religion, lifestyle, gender, gender identity or expression, age, disability, sexual orientation, veteran status, religion, physical ability, national origin, citizenship and immigration status, or any other characteristic protected by law.
While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role.
Position Type and Expected Hours of Work
This is a full-time position. Days and hours vary: Monday through Friday between the hours of 7:00 a.m. to 7:00 p.m. Evening and weekend work may be required as job duties demand.